Customer Attitudes

Consumers have a right to expect that all food purchased is safe to eat. It is potentially a long and complex chain, from raw ingredients grower, through to the food on a consumer's plate. Everyone in that food supply chain from farmer to retailer or caterer has a specific role to play.

The Legislation

The Food Industry is legally obliged to meet the requirements of the Food Safety Act 1990, which provides controls for all parts of the food chain but for many years has been working to put standards in place that greatly exceed statutory requirements.

Food manufacturers and retailers are achieving this by invest in all aspects of food safety, from plant design, the implementation of good manufacturing practices, product development, training of staff, through to frequent and detailed inspections by independent third parties.

However the complex and innovative nature of the food chain means that constant vigilance is needed as new technologies emerge, as the integrity (through continuous safety, quality and nutritional value) of food and drink products is vital to maintain consumer confidence.

Increasing risks

The Food Industry is well aware of the potential risks, hence the investment in technical and hygiene teams and good manufacturing practices, however as the supplier base becomes ever more global and the use of novel food products more common, the potential for adverse consequences becomes greater. The threat to reputation is heightened as consumers become ever more aware of food allergens, the debate over genetically modified (GM) foods and the highly publicised scares, such as spices contaminated with an illegal dye.

With extensive experience inside the industry, and with specialist expertise in all key areas of food safety, the Food Safety Division of National Britannia offers practical solutions to the challenge of maintaining product integrity throughout the whole food chain from the farm to retailer and caterer.