Our Services

The huge breadth of knowledge and experience built up by National Britannia over many years is now delivered to, or on behalf of our clients, via a range of expert helplines.

National Britannia's own flagship information service, Responseline, provides round-the-clock advice and guidance to clients, either as a stand alone benefit or as an integral part of wider risk management solutions.

The highly trained Responseline team can deliver rapid, relevant and up-to-date replies to client enquiries on the full spectrum of safety, health and environmental issues. Responses are given by telephone or email as the client prefers.

We support this with background guidance notes and quarterly newsletters, updating subscribers on developments in key areas of risk.

In addition, National Britannia operates a range of dedicated helplines and contact centres on behalf of clients who are active in specialist areas of health & safety, food safety and environmental management.

These helplines ensure the highest standards of delivery and are:

• Tailored to client requirements
• Branded as the client's service
• Suitable for a wide range of technical subjects
• Flexible in their charging structure

National Britannia's powerful capability in the delivery of information and advice services is underlined by the fact that the company operates two major contracts for the UK Health & Safety Executive (HSE).

InfoLine, which we have run since 1996, handles 300,000 written and telephone enquiries from business and the public to the HSE each year, while the Incident Contact Centre (ICC), which we've run since 2001, receives and processes approximately 250,000 reports of accidents at work each year in accordance with RIDDOR requirements.